FAQs

1. Do you offer worldwide shipping?
Yes! We offer Free Standard Worldwide Shipping on every order with no minimum spend required. Your beautifully curated Venvaria pieces will be delivered to your doorstep, anywhere in the world, completely free.

2. How long will my order take to arrive?
Once your order is processed (within 1-2 business days), please allow the following estimated delivery times:

  • US, Canada, Europe: 7-14 business days

  • Australia, NZ, Asia: 10-18 business days

  • Rest of World: 12-21 business days
    You will receive a tracking number via email as soon as your order ships.

3. What is your return policy?
We offer a 20-day happiness guarantee from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached for a full refund. Please see our full Returns Policy for more details.

4. How do I initiate a return?
To start a return, please email our customer care team at returns@venvaria.shop within the 20-day window with your order number. We will provide you with further instructions and the shipping address. Please note, return shipping costs are the customer's responsibility unless the item is faulty.

5. Are the sunglasses UV protected?
Absolutely. All Venvaria sunglasses feature 100% UV400 protection, blocking both UVA and UVB rays to safeguard your eyes.

6. What are your jewelry materials?
We use high-quality materials to ensure longevity and style. Our collections primarily feature:

  • 925 Sterling Silver: Hypoallergenic and tarnish-resistant.

  • Stainless Steel: Durable, corrosion-resistant, and perfect for everyday wear.

  • Gold & Rose Gold Vermeil: A thick layer of genuine gold over sterling silver for a luxury feel.

  • Premium Acetate: Used in our sunglasses for flexibility, durability, and a high-end finish.

7. My item arrived damaged/defective. What should I do?
We are sorry to hear that! Please contact us immediately at support@venvaria.shop with your order number and photos of the damaged item. We will quickly arrange a free replacement or a full refund and provide a pre-paid return label.

8. Do you offer exchanges?
To get you a new item as quickly as possible, we currently process returns for refunds rather than direct exchanges. We recommend placing a new order for the desired item on our website after initiating the return for the original order.

9. How can I track my order?
As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.

10. How do I care for my Venvaria jewelry?
To maintain its beauty:

  • Store it properly: Keep pieces in a dry, cool place, ideally in a pouch or box to prevent scratches and tarnishing.

  • Avoid chemicals: Remove jewelry before swimming, showering, or applying perfumes and lotions.

  • Clean gently: Wipe with a soft, lint-free cloth. Sterling silver can be cleaned with a special polishing cloth.

Still have a question?
Our friendly customer service team is here to help. Contact us at support@venvaria.shop.